Tirol Lodge

My Wife was due to stay at the hotel from Sunday 9th to Thursday 13th Feb but fell ill with a very heavy Flu bug on the 8th and was therefore unable to travel, despite desperately wishing to Ski with friends. She is still suffering from the Flu bug. Even with a cancellation free booking she fell ill 24 hours before check in. Incredibly the hotel has charged full price of her booking, despite being informed on the 9th by her friends, who were also staying at the hotel. The Bill was €1,135.96 and no compensation was given despite non attendance incurring no costs for the Hotel. Frankly, this is extremely poor customer service and a lack of consideration of the situation. It is clearly this hotel lacks compassion and only after your money.

Das zu allen Hoteleinrichtungen (Sauna, Pool, Gastro) durchs Freie gelaufen werden muss, mag im Sommer noch ok sein im Winter definitiv nicht. Der Skikeller hat keine beheizten Schuhständer auch das ein NoGo. Die Gastro, Frühstück und Abendessen nur sehr durchschnittlich, da empfiehlt es sich in den Ort zu fahren, oder ein kl Frühstück in der Lounge. Zimmer generell schön, Schiebtüren zum WC dämmen aber keine Geräusche, sehr kleines Bad mit kaum Abstellfläche, Handtücher trocknen nicht. Pool super voll an Schwimmen nicht zu denken in der schönen Sauna sind nicht genug Liegen, Lage direkt am Lift ist gut